Jee Paints ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.jeepaints.com (the "Website"), make a booking enquiry, or purchase our live event or studio art services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller & Contact Details
For the purposes of UK data protection law, the Data Controller is:
- Business Name: Jee Paints
- Contact Name: Jirapat Limsuwan
- Email Address: privacy@jeepaints.com
- Business Address: Medway, Kent, UK
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the email address above.
2. The Personal Data We Collect
Depending on how you interact with Jee Paints, we may collect and process the following categories of personal data:
- Identity & Contact Data: Your full name, partner's name (for wedding bookings), billing address, delivery address, email address, and telephone number.
- Event & Booking Data: Event dates, venue names and addresses, event schedules, and wedding coordinator contact details.
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Reference Photographs & Guest Data (Artistic Fulfilment):
- Photographs and order notes submitted by you to create studio commissions, painted wine bottles/glassware, or live wedding paintings.
- Names and reference photographs of your event guests submitted for bespoke Guest Table Place Cards or captured during Live Guest Illustrations.
- Portfolio & Event Media: Photographs and video clips taken by us (or our on-site assistant) of our artwork in progress and completed pieces at your event or in our studio.
- Financial & Transaction Data: Details of payments made to and from you, and details of services and packages you have purchased from us. (Note: We do not store your full credit/debit card details; all card payments made online or via our card reader at events are processed securely by third-party payment providers).
- Technical & Website Usage Data: Your IP address, browser type, time zone setting, and information about how you interact with our Website (collected via cookies and analytics tools).
3. How and Why We Use Your Personal Data (Lawful Basis)
Under the UK GDPR, we must have a lawful basis for processing your personal data. We use your information for the following purposes:
| Purpose / Activity | Type of Data | Lawful Basis under UK GDPR |
|---|---|---|
| To respond to enquiries and provide quotes | Identity, Contact, Event Data | Legitimate Interests (responding to prospective client requests) or Contract (taking steps prior to entering a contract). |
| To fulfil your booking or commission (attending your venue, painting artwork, illustrating place cards, and shipping items) | Identity, Contact, Event Data, Reference Photos, Transaction Data | Performance of a Contract with you. |
| To illustrate Guest Table Place Cards from submitted guest photos | Guest Names & Reference Photographs | Performance of a Contract (with the booking client) and Legitimate Interests (fulfilling bespoke event stationery requested by the event host). |
| To process deposits, balances, and on-site guest payments | Identity, Contact, Transaction Data | Performance of a Contract and Legal Obligation (Accounting Records). |
| To photograph and showcase our artwork in our portfolio, Website, and social media | Photographs/Videos of Artwork | Legitimate Interests (promoting and demonstrating our artistic services as outlined in our Master Terms & Conditions). |
| To comply with UK tax and accounting laws (HMRC requirements) | Identity, Contact, Transaction Data | Legal Obligation. |
4. Guest Reference Photos (Special Notice for Event Hosts)
Where you provide us with names and reference photographs of your guests (for example, three months prior to your event for Commissioned Guest Table Place Cards), you confirm that you have permission from those guests to share their image and name with Jee Paints solely for the purpose of creating their bespoke illustration. We never use private guest reference photographs for marketing, and we securely delete them after your order is complete (see Section 6).
5. Who We Share Your Personal Data With
We never sell, rent, or trade your personal data to third parties. We only share necessary data with trusted third-party service providers who help us run our business and fulfil your order:
- Delivery & Courier Companies: (e.g., Royal Mail, DPD, DHL, or specialist art couriers) to deliver your completed canvases, table place cards, wine bottles, and glassware.
- Payment Processors & Invoicing Software: (e.g., Stripe, SumUp, Square, PayPal, or UK banking institutions) to securely process your bank transfers, online payments, or on-site card payments at events.
- Website Hosting & Client Management Software: Providers that host our Website, email, and digital booking records.
- Event Venues & Wedding Planners: Where necessary to coordinate our arrival, setup, and Public Liability Insurance documentation for your live event.
- Professional Advisers & HMRC: Accountants, insurers, or government tax authorities where required by UK law.
All third-party processors are required to respect the security of your personal data and treat it in accordance with UK law.
6. How Long We Keep Your Data (Data Retention)
We only retain your personal data for as long as necessary to fulfil the purposes we collected it for:
- Guest Reference Photographs (Place Cards & Studio Commissions): Reference photographs of guests or subjects submitted for place cards or commissions are securely deleted within thirty (30) days after final delivery or the end of the two-week post-event place card grace period.
- General Enquiries (Non-Booked): If you enquire with us but do not make a booking, we delete your enquiry emails and data within twelve (12) months.
- Client Contracts, Invoices & Tax Records: Under UK tax law (HMRC), we are legally required to keep basic client booking records, contracts, and financial invoices for six (6) years from the end of the relevant tax year.
7. Cookies & Website Tracking
Our Website uses cookies (small text files placed on your device) to ensure the Website functions properly, remember your preferences, and understand how visitors use our site. You can set your browser to refuse all or some browser cookies, or manage your preferences via our Website cookie banner when you first visit the site.
8. Your Legal Rights Under UK GDPR
Under UK data protection laws, you have the right to:
- Request access to the personal data we hold about you.
- Request correction of any incomplete or inaccurate data we hold about you.
- Request erasure (deletion) of your personal data where there is no legal reason for us to continue storing it (such as requesting early deletion of reference photos after delivery).
- Object to processing where we are relying on a legitimate interest (for example, requesting that we do not share photographs of a surprise gift commission on social media prior to a specific date).
- Request restriction or transfer of your personal data.
To exercise any of these rights, please email us at privacy@jeepaints.com. We will respond to all legitimate requests within one (1) month.
9. Complaints
If you have any concerns about our use of your personal data, please contact us first at privacy@jeepaints.com so we can resolve the issue for you. You also have the right to lodge a complaint at any time with the UK supervisory authority for data protection issues, the Information Commissioner’s Office (ICO), at www.ico.org.uk or by calling 0303 123 1113.